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Our lesson planning alpha passed the updated service standard assessment
Lesson planning is a big part of any teacher’s day to day work. One thing we’ve been exploring is ways could reduce this workload, while helping to improve curriculum quality. We designed the ‘Manage...
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Testing 'Apply' - the new application service for aspiring teachers
DfE is building a new service for aspiring teachers to apply for teacher training to replace the existing service run by the Universities and Colleges Admissions Service (UCAS). We’ve been working...
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We've updated The Delivery Book - a book to help teams deliver
When I wrote about our Delivery Book back in February, it generated a huge amount of interest. I gave out hundreds of copies of the book and you kindly provided feedback on how it could be improved....
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The benefits of being a volunteer service assessor
As a senior user researcher it's my role to help our teams understand who'll use the services we're developing. This involves visiting schools, and planning and conducting research in the Early Years...
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Growing our service owner community
Service owners are integral to DfE fulfilling its ambition to make things better for the people we’re here to serve. And it’s therefore essential that we strengthen our community of service owners to...
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How our Manchester team made a difference in 2019
The end of the year is a good opportunity to draw breath and look back at what we’ve achieved so far. This has been a big year for the Manchester office. We’ve delivered some great projects and we’ve...
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We ran a creative and diverse hackathon with CodeUntapped
In the Department for Education (DfE) we’ve been putting a lot of energy into growing our communities – not just our communities of practice, but also communities that promote equality and diversity...
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We’re creating a DfE Service Manual
As the number of DfE services grow, so does the need for clear DfE specific guidance for our service teams to help them build great public services. To meet this need our team has been developing a...
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Doing user research for service line mapping, at speed
When it comes to mapping service lines as a user researcher, tackling a large area like further education can be daunting. The subject areas tend to be vast, and it's hard to know where to start. In...
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Making the 'Apply for teacher training' service accessible from start
'Apply for teacher training' is a DfE digital service in public beta, which enables aspiring teachers to find and apply for teacher training courses. We are gradually scaling up to replace the 'UCAS...
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Introducing a Head of Digital role to DfE
It’s a cliché to say the only thing that's constant is change. But as readers of Emma Stace’s recent blog post about our Digital and Technology strategy will see, change is something we’re having lots...
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Podcast - Think digital, act human: Black voices in digital and technology
https://mcdn.podbean.com/mf/web/xytw6a/Episode_2_Edit_18_mixdownmp3_FINAL8yi3r.mp3 Here is the second episode of our – 'Think digital, act human' – podcast series which shines a light on the stories...
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Podcast - Think digital, act human: future ways of working
https://mcdn.podbean.com/mf/web/vgh6xr/episode_4_draft_5_mixdown9ni7f.mp3 Here is the fourth episode of our 'Think digital, act human' podcast series. In this episode our host, Adaobi Ifeachor, gets...
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Podcast – Think digital, act human: the Get help with technology service
https://mcdn.podbean.com/mf/web/4fj56f/Episode_5_final_mixdown7in8i.mp3 Here is our fifth episode of the 'Think digital, act human' podcast series, which shines a light on the stories of the people...
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Partnering with local authorities to design family hubs
Family hubs allow local authorities to offer help to families, from ‘early years’ support to parenting classes, all of which can make a difference – particularly to those families going through a...
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Overcoming different ways of working to improve a public service
Traditionally in government, policy has been quite far removed from how services were run (sometimes literally, being in separate cities). With the development of digital services and the practice of...
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A fresh approach to service assessments
We’ve been designing and building a new service to make it easier for schools and education providers to get funding so that teachers can mentor trainees. We knew we were coming to the end of our...
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Desk Research in Discovery
Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins....
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